Flair Diffusers Support
How to set up my diffuser
Frequently Asked Questions
Most Popular Questions
How to setup my diffuser?
What is your return and exchange policy?
We have a 30-day return policy for unopened products. For assistance, please consult of Refund Policy then email us at info@flairdiffusers.com
What are your terms and conditions for sales and promotions?
Sales and promotions are offered for a limited time only. Certain products may not be eligible for these offers. Each order can only apply one promotion at a time; they cannot be combined. During sale periods, discount codes cannot be used at checkout. Price adjustments are not provided by Flair Diffusers.
Do you provide wholesale services?
For wholesale inquiries, please contact us at sales@flairdiffusers.com
General
Where is Flair's headquarters located?
Our headquarters and warehouse are situated in Laval, Canada.
From where do you ship?
All orders are shipped from our distribution center in Val David, Canada. We provide free expedited shipping for Canadian orders over $50.00 (before taxes).
Do you provide wholesale services?
For wholesale inquiries, please contact us at sales@flairdiffusers.com
What are your terms and conditions for sales and promotions?
Sales and promotions are offered for a limited time only. Certain products may not be eligible for these offers. Each order can only apply one promotion at a time; they cannot be combined. During sale periods, discount codes cannot be used at checkout. Price adjustments are not provided by Flair Diffusers.
What is the app for controlling the intensity?
The app you need to download is called Scent Marketing.
Download on iOS or Download on Android
Orders & Shipping
Which countries do you ship to?
Currently, we ship to Canada and United States. We plan to expand our shipping services to other countries in the near future.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 24 hours of receiving your package at info@flairdiffusers.com. Kindly include photos of the box and the damaged items.
My order was marked as delivered but I still haven’t received it. What can I do?
Please contact the delivery company with your tracking numbers.
Do you offer financing options?
Yes, we offer Sezzle, a financing service that allows you to divide your payments into four installments. You can apply and select this option during checkout to determine if you qualify.
Returns & Exchanges
What is your return and exchange policy?
We have a 30-day return policy for unopened products. For assistance, please consult of Refund Policy then email us at sales@flairdiffusers.com.
Returns by mail (Canada & US)
Only one discount code can be used per order and cannot be combined with other promotions.
How long will it take for my return to be processed?
Only one discount code can be used per order and cannot be combined with other promotions.
What if there's a quality issue with my item?
Contact us at info@flairdiffusers.com and we will be looking to solve the issue or replacing your diffuser.
How can I exchange my item?
Only one discount code can be used per order and cannot be combined with other promotions.
Fragrances
Where are your fragrances produced?
Our fragrances are manufactured at our fragrance house situated in Delson, QC, Canada.
What ingredients do you utilize?
We exclusively use 100% pure essential oils in our fragrance blends, ensuring they are sustainable, safe, and reliable. Our fragrances are devoid of parabens, sulfates, glycols, petrochemicals, synthetic colors, and other additives. Moreover, we comply with all industry standards for inhalation and diffusion rates, ensuring your comfort and safety when diffusing them at home.
Are they safe for pets?
Yes, all of our fragrances are created in a laboratory environment where all harmful ingredients are eliminated, making them pet-friendly.
Are your fragrances certified?
Yes, all fragrances from Flair are regulated by IFRA, The International Fragrance Association.
Do you offer a subscription service?
Yes, we provide a subscription service that allows you to save more than 20% on your selected fragrances. You can choose your desired delivery frequency and make modifications or cancel at any time. You will find this option before adding the aroma oil to your shopping cart.
Diffusers
What is a nebulizing diffuser?
Our fragrance nebulizers utilise cold-air diffusion technology, which emits nanoparticles into the air without leaving any residue. Unlike traditional methods that involve water dilution and heat, our Flair scent diffusers combine our fragrance oils with filtered air from your environment. This innovative technology maintains the integrity of our fragrances , ensuring the delivery of pristine and evenly distributed fragrance without the use of heat or dilution in water or alcohol.
What are the advantages of your diffusers compared to an ultrasonic water diffuser?
Our diffusers offer the following benefits when compared to ultrasonic water diffusers:
- Safest and cleanest method to diffuse a fragrance.
- Longer-lasting and consistent aromas.
- Uses less oil compared to traditional diffusers.
What is the maximum room size that a diffuser can handle?
Our diffusers are adjustable and suitable for different room sizes. Please see different models. It is most effective in spaces ranging from 100 to 1500 square feet. For bigger environments we do have other custom solutions, please email use at sales@flairdiffusers.com.
Where can I position the diffuser?
You should place it where the diffuser can benefit from natural airflow in the space. It is important to ensure that the diffuser remains stable and does not tip over. For more details, refer to the User Manual.
Do I need to adjust my diffuser?
Yes, it is recommended to adjust the diffuser to suit your room size. If the diffuser is set too high for the room size, it may cause discomfort. Adjusting the scent intensity is simple using the Scenting app, which allows you to choose from levels.
Where can I find the manual for my diffuser?
You can find the manual for your diffuser online at
Does my diffuser come with a warranty?
All of our diffusers include a one-year manufacturer warranty.
What is the app for controlling the intensity?
The app you need to download is called Scent Marketing.
Download on iOS or Download on Android
Still have questions?
We're happy to help! Please email us at info@flairdiffusers.com and we will get back to you within 24 hours.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.